FAQ
if you cannot find an answer to your question, Please reach out to us for assistance.
General
How do I contact you?
For any general enquires or to discuss a return please contact us via email at Tubielicious@Tubieliciousclothing.co.uk, we aim to respond to all enquiries within 2-3 working days.
Custom orders
At checkout, you'll find a box to enter your personalised instructions, and we'll do our best to accommodate your request
Thank you.
Orders and shipping
What countries do you ship to?
We provide shipping across the UK and worldwide.
How long will it take to receive my order?
For standard delivery (Royal Mail 48 Hours Tracked) please allow 2-3 working days.International orders may take slightly longer, around 6-7 working days, orders are dispatched by Royal Mail. Orders are processed Monday-Friday. We aim to dispatch all orders within 1 working day. however on occasion it may take up to 2-3 working days for us to dispatch your order.
Why can your processing time be long?
TubieLicious Clothing is a small business where each item is handmade and designed to order by myself. Every order is personally packaged with care. As someone living with a chronic illness and being tube fed, there can be times when my health takes a turn, requiring hospital visits or rest. Please be mindful of this when placing an order. We will keep you updated if there are any changes to processing and delivery times. Thank you for your understanding and support!
What do I do if my item is faulty?
Please accept my apologies if you have received an item that does not meet your expectations. Kindly email us with your order number, and we will be able to assist you further with this.
Returns
How do I return an item?
If you would like to discuss the return of your order please contact us.
How long does it take to process my return
Please note that it may take up to 10 working days fro your returned item(s) to be received my us.
It may take a further 5 working days for us to process your refund after receiving it.
Sizing and care
How do I care for my clothing?
Every order comes with a washing care instruction card to help.
Can you help me with sizing?
Please see the size guide for various item of clothing. If there is a size you are after that isn't on the website, please get in touch, and we will see if we can accommodate your request.